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Fraud Information

We recognize how important it is to protect your identity from unlawful use, and shield your accounts from fraud and unauthorized access. With that in mind, we want you to know it is not our practice to ever ask for your iBill User ID or password in e-mail.

Further, you can be assured that it's not our practice to:

  • Send e-mail that requires you to enter personal information directly into the e-mail
  • Send e-mail threatening to close your account if you do not take the immediate action of providing personal information
  • Send e-mail asking you to reply by sending personal information
  • Share your name with any contacts outside our firm in a manner inconsistent with our Privacy Policy

With those things in mind, please exercise caution when reading e-mail that may appear to have been sent by us. It's an unfortunate reality that criminals continue to devise ways to exploit technology in an effort to rip you off. One increasingly common scam is called "phishing" (pronounced "fishing"), where your personal information is the “catch of the day.”

There are hundreds of variations, but in general, phishing comes in one of these flavors:

  • A warning of unauthorized access to your account
  • A threat to suspend or deactivate your account
  • Notification of a charge to your account for an item you clearly did not purchase (e.g. products from an adult site)
  • Notification of fraudulent activity on your account
  • An offer of a reward for completing a survey
  • Notification of changes to iBill account due to the merger
  • Notification of a software or security upgrade to our online services

If you want to let us know about something you've received, please forward it to abuse@iBill.net. You'll get an automated response to let you know we got the message.



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Information subject to change without notice. iBIll UK Limited, iBill, Internet Billing Company, and the iBill Logo are trademarks of Internet Billing Company Ltd. Copyright © 2014 Internet Billing Company Ltd. Glasgow, Scotland. All rights reserved.