iBill is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit
organization whose mission is to enable individuals and organizations to establish
trusting relationships based on respect for personal identity and information by
promoting the use of fair information practices. This privacy statement covers the
site www.iBill.net. Because iBill wants to demonstrate its commitment to our users'
privacy, it has agreed to disclose its information practices and have its privacy
practices reviewed for compliance by TRUSTe.
Users with questions or concerns regarding their privacy or
this statement should contact iBill Customer Service at:
Internet Billing Company, Inc
400 Inverness Parkway Suite 200
Englewood, CO 80112
If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily
addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution
The privacy practices of this statement apply to services available under the name
iBill, Inc. "iBill" and our domain of www.iBill.net. By visiting this web site,
do not agree, please do not use or access our services.
We collect personal information as described below, as part of the normal operation
as well as use of this information. Although the policy may seem long, we have prepared
it in detail because we believe you should know as much as possible abounet's practices
User Agreement in registration, you expressly consent to our use of your personally
Your privacy is very important to us. We want you to fully understand our privacy
practices. If you have questions, you may send e-mail to
privacy@iBill.net. If iBill does not respond to your inquiry or your inquiry
has not been addressed to your satisfaction, please contact TRUSTe. For more information
on TRUSTe, please go to www.truste.org.
Our primary goal in collecting personal information is to provide you with a smooth,
efficient, and customized experience. This allows us to provide services and features
to meet your needs and to customize our service to make your experience easier.
In general, you can browse our site without telling us who you are or revealing
any personal information about yourself. Once you provide us with your personal
information, you are no longer anonymous to us.
If you choose to use our services, we may require you to provide information such
- Your name and address.
- Your email address and telephone number so we can contact you; *
- Your date of birth and SSN number which, allows us to run your credit reports.
Contact and identity information, billing information, banking information and other
personal information as indicated on the forms throughout our site. Where possible,
we indicate which fields are required and which fields are optional. You always
have the option to not provide information by opting not to use a particular service
or feature. We automatically track certain information based upon your behavior
on our site. We use this information to conduct internal research on users' demographics,
interests, and behavior to better understand and serve you and our community.
This information may include the URL that you came from (whether this URL is on
our site or not), which URL you next go to (whether this URL is on our site or not),
what browser you are using, and your IP address. We use data collection devices
such as "cookies" on certain pages of our site to help analyze our web page flow,
measure promotional effectiveness, and promote trust and safety. "Cookies" are small
files placed on your hard drive that assist us in providing customized services.
We offer certain features that are only available through the use of a "cookie."
iBill is currently using and has contracted with Google, a third party, to track
and analyze non-personally identifiable usage and volume statistical information
from our visitors and customers. We use the information to help us measure the effectiveness
of our advertising and how visitors use our site. To do this, we use web beacons
and cookies provided by Google on this site. By supplementing our records, this
information helps us learn things like what pages are most attractive to our visitors,
which of our products most interest our customers, and what kinds of offers our
customers like to see. iBill owns this data and controls how it may and may not
be used. If you do not want to help us learn how to improve our site, products,
offers and marketing strategies.
session. Cookies can also help us provide non personally identifiable information
that is targeted to your interests. Most cookies are "session cookies," meaning
that they are automatically deleted from your hard drive at the end of a session.
You are always free to decline our cookies if your browser permits, although in
that case you may not be able to use certain features on our site and you may be
required to reenter your password more frequently during a session. We also collect
certain additional information, including a billing address, a credit card number
and a credit card expiration date and tracking information from checks.
Use of Your Information
We use your information to facilitate the services you request. We use information
in the file we maintain on your company and other information we obtain from your
current and past activities on the site to resolve disputes, troubleshoot problems
and enforce our User Agreement. At times, we may look across multiple users to identify
problems or resolve disputes, and in particular we may examine your information
to identify users using multiple User IDs or aliases.
By contracting our services, you agree that we may use personally identifiable information
about you to improve our marketing and promotional efforts, analyze site usage,
improve our content and product offerings, and customize our site's content, layout,
The use of this information improves our site and better tailors it to meet your
needs. You agree that we may use your information to contact you and deliver information
to you that, in some cases, are targeted to your interests, such as targeted banner
advertisements, administrative notices, product offerings, and communications relevant
expressly agree to receive this information. If you do not wish to receive these
communications, we encourage you to opt out of the receipt of certain communications
on the notification preferences page. You may make changes to your notification
preferences at any time.
Tell – A – Friend
If you choose to use our referral service to tell a friend about our site, we will
ask you for your friend’s name and email address. We will automatically send
your friend a one-time email inviting him or her to visit the site.
iBill only collects information that is relevant to the purposes stated in this
As an iBill client, you are always fully in control of the information that we maintain
to service you.
You can change your personal and or business information at any time and as often
as necessary by going to iBill.net logging in to your account and clicking on update
profile, or you may call our customer service center at 303-337-6161 and we will
be happy to do this for you. You can also request that the data be deleted (although
requests for deletion of certain information may require closing the account). Information
about clients may be withheld or exempted from deletion if this is required by law
or is part of a fraud investigation, or as otherwise as described in the Use of
iBill will comply with all appropriate requests within a reasonable time, although
most requests for access to personal information can be accomplished by visiting
the web site www.iBill.net directly. Some requests may take us a few days to process,
and the results may be delivered by email.
You can change your personal information by sending a request via US mail to the
following postal address:
Internet Billing Company, Inc
400 Inverness Parkway Suite 200
Englewood, CO 80112
Email firstname.lastname@example.org Clients can contact
iBill as described in the Correcting Your Information section to opt out of any
of our services, promotions or contests. Alternatively, users can opt not to provide
certain personal information when enrolling for the iBill service or when participating
in some contests and surveys. Optional information for client enrollment and participation
in contests is described in the Collecting of Information section.
Though we make every effort to preserve user privacy, we may disclose personal information
when required by law, court order, warrant or subpoena or under the good-faith belief
that such action is necessary under applicable law. We may disclose personal information
in order to establish or exercise our legal rights or defend against legal claims.
We also share information in order to investigate, prevent, or take action regarding
illegal activities, suspected fraud, to protect our property or interests or that
of our agents and employees, and to protect personal safety or the public.
This website takes every reasonable precaution to protect our users' information.
When users submit sensitive information via the website, their information is protected
both online and off-line.
When our registration form asks users to enter sensitive information (such as banc
account number), that information is encrypted and is protected with encryption
software, currently SSL encryption. While on a secure page, such as our member pages,
the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked, or open, when users are
just 'surfing'. While we use SSL encryption to protect sensitive information online,
we also protect user-information off-line. Access to all users' information, not
just the sensitive information mentioned above, is restricted to our offices. Only
employees who need the information to perform a specific job (for example, our billing
clerk or a customer service representative) are granted access to personally identifiable
information. Employees are kept up-to-date on our security and privacy practices.
The servers that store personally identifiable information are in a secure environment,
behind a locked cage at a professional hosting company. Although we endeavor to
create secure and reliable Sites and to safeguard against unauthorized disclosures
of information, we cannot assure you that personally identifiable information that
we collect will never be disclosed in a manner that is inconsistent with this Privacy
Policy. You hereby acknowledge that iBill is not responsible for any intercepted
information sent via the Internet, and you hereby release us from any and all claims
arising out of or related to the use of intercepted information in any unauthorized
In an effort to expand our client base, iBill may disclose summary information,
obtained by combining information from many clients, but with the name and other
individual identifiers removed. Typically, aggregate reports disclose usage, demographic
and traffic patterns to business partners.
We do not share information about individual users for marketing purposes with any
third party, unless requested expressly by the client or as described in the Use
of Information section. iBill may offer its services through strategic relationships
with other sites where such an offering makes sense for iBill, its clients, and
The iBill Center may be included in conjunction with, or integrated with, other
online businesses and web sites. In these cases, individual client information may
be shared with strategic partners to: support the iBill service offering, assist
in satisfying client inquiries, or fulfill client requests for service.
iBill opposes the emailing of any junk mail, and does not sell client information
to email lists or telemarketers. If any of our related sites engage in such practices,
for any reason, iBill will immediately investigate, and if appropriate, discontinue
services with such parties. If you receive junk email that mentions iBill services,
please send details to us at support@iBill.net and we will investigate promptly.
Notice of Changes
the homepage, and other places we deem appropriate. Information will be used in
If users' personally identifiable information will be used in a manner different
from that stated at the time of collection, we will notify users via email. Users
will have a choice as to whether or not their information will be used in this new
manner. If users have opted out of all communication with the site, or deleted/deactivated
their account, they will not be contacted, nor will their personal information be
used in this new manner. In addition, if any material changes are made to the privacy
practices that do not affect user information already stored in our database, we
will post a prominent notice on our Web site notifying users of the change. In some
cases when a notice is posted, we will also email users who have opted to receive
communications from iBill.