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Privacy

Privacy-Policy-By-TRUSTe

iBill is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.iBill.net. Because iBill wants to demonstrate its commitment to our users' privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

Users with questions or concerns regarding their privacy or this statement should contact iBill Customer Service at:

Internet Billing Company, Inc
400 Inverness Parkway Suite 200
Englewood, CO 80112
Phone 720-748-3111
Email support@ibill.net

If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/consumers/watchdog_complaint.php).

The privacy practices of this statement apply to services available under the name iBill, Inc. "iBill" and our domain of www.iBill.net. By visiting this web site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our services.

We collect personal information as described below, as part of the normal operation of our services. This Privacy Policy describes the information collected about you as well as use of this information. Although the policy may seem long, we have prepared it in detail because we believe you should know as much as possible abounet's practices so that you can make informed decisions. By accepting the Privacy Policy and the User Agreement in registration, you expressly consent to our use of your personally identifiable information.

This Privacy Policy is incorporated into and subject to the terms of the iBill's User Agreement. This Privacy Policy is effective as of July 1, 2008 for all users.

Your privacy is very important to us. We want you to fully understand our privacy practices. If you have questions, you may send e-mail to privacy@iBill.net. If iBill does not respond to your inquiry or your inquiry has not been addressed to your satisfaction, please contact TRUSTe. For more information on TRUSTe, please go to www.truste.org.

Information Collected

Our primary goal in collecting personal information is to provide you with a smooth, efficient, and customized experience. This allows us to provide services and features to meet your needs and to customize our service to make your experience easier. In general, you can browse our site without telling us who you are or revealing any personal information about yourself. Once you provide us with your personal information, you are no longer anonymous to us.

If you choose to use our services, we may require you to provide information such as:
- Your name and address.
- Your email address and telephone number so we can contact you; *
- Your date of birth and SSN number which, allows us to run your credit reports.

Contact and identity information, billing information, banking information and other personal information as indicated on the forms throughout our site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by opting not to use a particular service or feature. We automatically track certain information based upon your behavior on our site. We use this information to conduct internal research on users' demographics, interests, and behavior to better understand and serve you and our community.

This information may include the URL that you came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. We use data collection devices such as "cookies" on certain pages of our site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing customized services. We offer certain features that are only available through the use of a "cookie."

iBill is currently using and has contracted with Google, a third party, to track and analyze non-personally identifiable usage and volume statistical information from our visitors and customers. We use the information to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use web beacons and cookies provided by Google on this site. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. iBill owns this data and controls how it may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategies.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide non personally identifiable information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and you may be required to reenter your password more frequently during a session. We also collect certain additional information, including a billing address, a credit card number and a credit card expiration date and tracking information from checks.

Use of Your Information

We use your information to facilitate the services you request. We use information in the file we maintain on your company and other information we obtain from your current and past activities on the site to resolve disputes, troubleshoot problems and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases.

By contracting our services, you agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, analyze site usage, improve our content and product offerings, and customize our site's content, layout, and services.

The use of this information improves our site and better tailors it to meet your needs. You agree that we may use your information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the site. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications on the notification preferences page. You may make changes to your notification preferences at any time.

Tell – A – Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site.

Correcting Information

iBill only collects information that is relevant to the purposes stated in this privacy policy. We strive to keep all personal information accurate and complete. As an iBill client, you are always fully in control of the information that we maintain to service you.

You can change your personal and or business information at any time and as often as necessary by going to iBill.net logging in to your account and clicking on update profile, or you may call our customer service center at 303-337-6161 and we will be happy to do this for you. You can also request that the data be deleted (although requests for deletion of certain information may require closing the account). Information about clients may be withheld or exempted from deletion if this is required by law or is part of a fraud investigation, or as otherwise as described in the Use of Information section.

iBill will comply with all appropriate requests within a reasonable time, although most requests for access to personal information can be accomplished by visiting the web site www.iBill.net directly. Some requests may take us a few days to process, and the results may be delivered by email.

You can change your personal information by sending a request via US mail to the following postal address:

Internet Billing Company, Inc
400 Inverness Parkway Suite 200
Englewood, CO 80112
Phone 720-748-3111

Email support@ibill.net Clients can contact iBill as described in the Correcting Your Information section to opt out of any of our services, promotions or contests. Alternatively, users can opt not to provide certain personal information when enrolling for the iBill service or when participating in some contests and surveys. Optional information for client enrollment and participation in contests is described in the Collecting of Information section.

Legal Disclosure

Though we make every effort to preserve user privacy, we may disclose personal information when required by law, court order, warrant or subpoena or under the good-faith belief that such action is necessary under applicable law. We may disclose personal information in order to establish or exercise our legal rights or defend against legal claims. We also share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, to protect our property or interests or that of our agents and employees, and to protect personal safety or the public.

Security

This website takes every reasonable precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration form asks users to enter sensitive information (such as banc account number), that information is encrypted and is protected with encryption software, currently SSL encryption. While on a secure page, such as our member pages, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. Access to all users' information, not just the sensitive information mentioned above, is restricted to our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees are kept up-to-date on our security and privacy practices. The servers that store personally identifiable information are in a secure environment, behind a locked cage at a professional hosting company. Although we endeavor to create secure and reliable Sites and to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. You hereby acknowledge that iBill is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

Sharing Information

In an effort to expand our client base, iBill may disclose summary information, obtained by combining information from many clients, but with the name and other individual identifiers removed. Typically, aggregate reports disclose usage, demographic and traffic patterns to business partners.

We do not share information about individual users for marketing purposes with any third party, unless requested expressly by the client or as described in the Use of Information section. iBill may offer its services through strategic relationships with other sites where such an offering makes sense for iBill, its clients, and its partners.

The iBill Center may be included in conjunction with, or integrated with, other online businesses and web sites. In these cases, individual client information may be shared with strategic partners to: support the iBill service offering, assist in satisfying client inquiries, or fulfill client requests for service.

iBill opposes the emailing of any junk mail, and does not sell client information to email lists or telemarketers. If any of our related sites engage in such practices, for any reason, iBill will immediately investigate, and if appropriate, discontinue services with such parties. If you receive junk email that mentions iBill services, please send details to us at support@iBill.net and we will investigate promptly.

Notice of Changes

If iBill changes this privacy policy, updates will be posted to the privacy statement, the homepage, and other places we deem appropriate. Information will be used in accordance with the privacy policy under which the information was collected.

If users' personally identifiable information will be used in a manner different from that stated at the time of collection, we will notify users via email. Users will have a choice as to whether or not their information will be used in this new manner. If users have opted out of all communication with the site, or deleted/deactivated their account, they will not be contacted, nor will their personal information be used in this new manner. In addition, if any material changes are made to the privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases when a notice is posted, we will also email users who have opted to receive communications from iBill.

Effective [9/4/09]

 



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Information subject to change without notice. iBIll UK Limited, iBill, Internet Billing Company, and the iBill Logo are trademarks of Internet Billing Company Ltd. Copyright © 2014 Internet Billing Company Ltd. Glasgow, Scotland. All rights reserved.